FAQ

GENERAL FAQ

What is the purpose of the certification process?

To protect the public, CRCC has developed a credentialing process. Persons who earn the designation of Certified Rehabilitation Counselor (CRC) must meet acceptable standards of quality in their practice and have the requisite educational and professional background. To become certified, rehabilitation counselors must achieve a passing score on the CRC Examination.

How is the certification examination developed?
CRCC ensures that its certification examination remains valid and relevant with current practices in the field through an in-depth Job Analysis Study. This scientifically conducted research is undertaken every five years to determine the roles, functions, knowledge, and skills of rehabilitation counselors. Additionally, new examination items are continuously created and added to the certification examination. Certification examination items are periodically reviewed and updated to ensure currency of the exam.
Why should universities use the CRC certification examination as their comprehensive examination in rehabilitation counseling?

Computer-based testing and issuance of score reports to candidates at the test site make the CRC certification examination attractive to universities wishing to use it as their comprehensive examination in rehabilitation counseling. Scores are provided to candidates at the test site following completion of the exam, making them available in plenty of time for graduation in most cases. Learn More.

What should Program Coordinators at universities know about using the CRC Exam as a comprehensive examination?

If you are considering use of the CRC Exam as your program’s comprehensive exam, here are some fast facts to consider:

  • Students must apply for the CRC certification in accordance with the process described in detail in the CRC Certification Guide. The exam cannot be used as a comprehensive exam independent of the CRC certification process.
  • There is no additional charge to the student or to the university.
  • In the event a student does not achieve a passing score, the student would not be able to re-take the exam until the next test administration. Alternatives for students may need to be available.
Can you review my transcripts so that I can be assured that I am eligible to sit for the exam?

CRCC offers a pre-review of transcripts for people interested in applying under Category 3. There is a $75 review fee charged for this service. We recommend that you review the information in the CRC Certification Guide in order to make a reasonable self-assessment as to your eligibility before choosing to submit an application. The Guide contains a listing of the various eligibility categories along with definitions for the body of knowledge required when CRCC determines your eligibility. The acceptable forms of experience are also described in the guide.

How do I get a duplicate Certificate?

Log in to your CRCC account. Locate the My CRCC Links on the right side of your account page. Click the Buy Replacement Certificate link. Follow the prompts to submit your request and payment information.

How do I get a receipt for fees paid?

You can print a receipt from your account. Log in to your CRCC account. Locate the My CRCC Links on the right side of your account page. Click the My Invoices link. Click the invoice you would like to print.

APPLICATION & FEES FAQ

How and when do I apply?
The entire application is completed online. Once you have created an account with CRCC, you should see the Apply for the CRC Exam link in the My CRCC Links on the right side of your account page.
Is the application totally online?

Required forms need to be accessed from the Forms & Fees page. Once you have completed the forms, you will need to upload the required forms in the online application.

Applicants are encouraged to access and complete forms well in advance of submitting an application.

What happens if I submit an incomplete application?

If an application does not include all required information or documentation, it will be considered incomplete and eligibility will not be able to be determined. Your eligibility determination will be delayed pending complete information, which will delay your ability to test in the testing cycle for which you applied. Using the e-mail address you provided in your account profile, CRCC will notify the applicant of missing information and documentation.

If I am a student applying for CRC certification, when do I mail my transcript?

An official transcript indicating the granting of your degree must be provided to CRCC after you have graduated. Transcripts can be e-mailed to CRCC at transcripts@crccertification.com. Candida es who have obtained a passing score on the CRC Exam will be awarded the CRC once CRCC receives your official transcript.

What is required for verification of any examination accommodations I will need?

Requests for accommodations must be made at the time of application. All requests for exam accommodations will be reviewed on a case-by-case basis without penalty. The candidate must complete the Exam Accommodation Request Form and submit it in conjunction with documentation as outlined in the CRC Certification Guide.

How much money do I need to submit with my application?
The application fee for all categories is $410. This fee covers the application and examination fees. If you are deemed ineligible to sit for the exam, $100 will be refunded to you.

CRC EXAM PREPARATION & RESULTS FAQ

How do I prepare for the certification examination?

CRCC offers the CRC Interactive Practice Test to assist candidates as you prepare to take the CRC Exam. The practice test contains 50 items representative of content on a live CRC Exam and is taken online at any time. The practice test provides correct answers, rationale, and related references for each of the 50 items and may be taken in both Test and Study modes. It is available for $39.99 through the CRCC e-UNIVERSITY catalog.

CRCC does not endorse or recommend study guides or CRC Exam preparation materials that may be available on the market, as we have not been involved in their development and therefore cannot attest to the accuracy or comprehensive nature of the content contained in those materials.

Additionally, the CRC Certification Guide includes information about examination content, sample questions, and a reading list.

What is the length of the exam?

The exam consists of 175 (150 scored and 25 unscored pretest items) multiple-choice questions administered during an allotted three-and-a-half hours. Candidates should set aside four hours, which includes time for check-in, instructions, and a required post-exam survey.

Is the CRC exam difficult?

The short answer is yes, the CRC Exam is difficult. But it has good reasons for being difficult—it is meant to verify you have the minimum competencies to be a CRC. That said, it isn’t necessarily as difficult as its low pass rates imply. There are multiple factors that influence the CRC Exam pass rates.

Focus on what the question is asking

Read the question stem first, then go back and read the rest of the information provided to pull out what is needed. Don’t focus on all of the data that a question may provide until after you determined what the actual question is. This will help you filter out misleading information and save you valuable test-taking time.

Read all of the answer choices carefully

Sometimes a question will have multiple answers that could be argued to be correct. Remember, you’re always looking for the answer choice that best answers the question.

In addition, sometimes reading the answer choices can clue you in to what the question is asking. If all of the answer choices seem wrong based on your understanding of the question, you should probably reread the question to make sure you’re not missing something.

How is the exam scored?

The examination is scored using a conjunctive scoring model whereby the examination is divided into two parts. One part tests knowledge with regard to counseling and the other part tests knowledge with regard to rehabilitation and disability issues. Candidates must achieve a passing score on both parts in order to pass the examination. Because of the need for security, there are multiple forms of examinations, each containing a different combination of questions. The passing scores cannot be set as specific raw scores, or numbers of questions answered correctly, because some of these forms may be slightly easier or more difficult than others. Therefore, requiring the same raw scores to pass the different forms would not be fair to all examinees.

When will results be available?
Test results are provided to candidates at the test site following completion of the exam. Candidates will receive a score report indicating a pass or fail status.
What if I fail the CRC exam?
If you do not pass the CRC exam, you will receive a CRC score report approximately 14 days after your exam results are posted. This score report will help refine your study plan, but it should not be your only consideration.
SHOULD I USE MY CRC SCORE REPORT TO CREATE A LIST OF STRENGTHS AND WEAKNESSES?

Yes, your CRC score report will tell you some of your weak areas, so write those topics down. But it won’t be good enough to just study your weak areas because you may have lost points on questions from other topic areas too.

CAN I CREATE A STUDY SCHEDULE USING MY LIST OF REVIEW TOPICS FROM MY SCORE REPORT?

Yes, now that you have a list of review topics, you’ll want to create a study plan for the CRC Exam. This is the same process as discussed in our Student Toolkit—Exam Prep PDF, so we won’t cover it in detail here. Suffice to say, create weekly benchmarks for your review using a calendar and note your actual progress as you study.

NOTE: Be sure to include time for a general review of all topics and an exam rehearsal. Just improving your weak areas is often not enough to pass the CRC Exam next time. Your next CRC Exam will have different questions and will weigh topics differently, so you’ll want to invest some time in reviewing other topic areas. This also serves to improve your mastery of these topics, which will help you score better next time.

Just like when you took the CRC Exam the first time, staying motivated is key to your success.

When you sit for the CRC Exam, use your exam tips and preparation to conquer the CRC Exam and get one step closer to earning your CRC certification.

CRC EXAM CANCELLATION & RESCHEDULING FAQ

What if I need to reschedule my time and/or location to take the computer-based certification examination?

It is highly recommended that you carefully schedule your exam to avoid rescheduling or cancellation fees. You may change your time or location for taking the examination within the assigned testing window but are subject to test site availability. CRCC will charge you a transfer fee for this change.

If you need to cancel your scheduled appointment during the assigned testing window, you are permitted only one deferral to the next scheduled testing window.

If you reschedule or cancel your appointment 6 to 30 days before the scheduled appointment, you will be charged a $25 fee by Prometric.

If you reschedule or cancel your appointment 2 to 5 days before the scheduled appointment, you will be charged an $85 fee by Prometric.

Candidates who cancel a scheduled appointment 48 hours or less prior to their scheduled appointment will be subject to a $200 re-examination fee prior to rescheduling their examination during the next scheduled testing window.

Candidates who are not admitted to the exam session OR who do not appear for their appointment will be subject to a $200 re-examination fee prior to rescheduling their examination during the next scheduled testing window.

CERTIFICATION RENEWAL FAQ

How often must I renew my certification?
Once certified, you must renew your certification every five years.
When will I receive my renewal application?

The online renewal application will become available approximately four months prior to your scheduled renewal. When you log in to CRCCconnect, click the credential in your My Certifications and Renewals section of your account page to begin your renewal application process.

Can I renew early?
CRCC does not provide the option for certificants to renew prior to their scheduled renewal period.

CONTINUING EDUCATION FAQ

How can I verify the number of continuing education hours I have on file?

To verify the number of continuing education hours on file, please log in to your CRCC account. Click the My CE Report link in the My CRCC Links on the right side of your account page.

Where do I send my continuing education?
Continuing education must be submitted electronically via your account. Click the My CE Report link in the My CRCC Links on the right side of your account page. Click + Add credits.
What qualifies as continuing education in the ethics focus area?

In order to be classified in the ethics focus area, the content of the program must convey specific behavior that is related to, preferably, the CRC/CCRC Code of Professional Ethics for Rehabilitation Counselors, or, alternatively, the ACA Code of Ethics and Standards of Practice. Appropriate subject matter must relate to rehabilitation counseling and must include one of the following:

 

  • The counseling relationship
  • Confidentiality, privileged communication, and privacy
  • Advocacy and accessibility
  • Professional responsibility
  • Relationships with other professionals
  • Forensic and indirect services
  • Evaluation, assessment, and interpretation
  • Teaching, supervision, and training
  • Research and publication
  • Technology and distance counseling
  • Business practices
How will I know if a workshop, seminar, conference, or in-service training session I attend is considered pre-approved continuing education?
When you complete the activity, the sponsor will provide you with a verification form containing a CRC/CCRC or a CVE/CWA/CCAA approval number. To claim these CE credits, click the My CE Report link in the My CRCC Links on your account page. Enter the pre-approval number on your certificate of completion, the date, and amount and type of credit. No fee is required for pre-approved programs.
Can I get continuing education credit for activities that aren’t preapproved by CRCC and what fees would be required?
Any continuing education activity that satisfies a focus area described in the CRC/CCRC Criteria for Certification Renewal and Continuing Education Manual or CVE/CWA/CCAA Criteria for Certification Renewal and Continuing Education Manual can be submitted for approval on a post-attendance basis. To claim these CE credits, click the My CE Report link in the My CRCC Links on your account page. Enter the activity, the date, and amount and type of credit. Upload the required documentation. You must pay a review fee before this continuing education can be added to your CE transcript.
If I acquire more than 100 clock hours in a five-year period, may I apply the excess to the next renewal cycle?
No, since continuing education is intended to keep certificants current with emerging trends and technologies, it may be applied ONLY to the current certification cycle.